Frequently Asked Questions

Everything you need to know about KISS Colors & Care products, shipping, and more.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental U.S. Once your order is processed, you will receive a tracking number via email to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange process.

Are KISS Colors & Care products safe for color-treated hair?

Yes, our hair care products are formulated to be gentle and are safe for all hair types, including natural, relaxed, and color-treated hair.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we only ship within the United States and its territories. We are working on expanding our shipping options to international customers in the near future.

How can I track the status of my order?

You can track your order by clicking the link provided in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.